Our core values are to make sure our customers are happy with our products and to give GREAT customer service.
We are very responsive, so if you have concerns, problems, questions, comments ,or suggestions, we take them very seriously.
Reach out to us here: Contact Us
Our corporate address is:
8100 M-4 Wyoming Blvd NE
Suite #226
Albuquerque, NM 87113
We trust our customers to use good judgment and common sense when using our products. Electrical and Fire Play toys should be used with caution and care.
Your purchase of these items indicate your acceptance of these terms. We will not be held liable for misuse of products or injury resulting from lack of knowledge of how to use these products. Customers are advised to reach out with any questions or reservations about the use of our products.
The customer accepts all risks associated with our products once they purchase it from us.If any customer feels that a product is defective or performing incorrectly they should reach out to us. We will give them the necessary support, including and up to a full refund if they are not happy.
If a customer feels something is not right with one of their products, they should stop using it immediately and contact us for further instructions and support.
We want our customers to be happy with their purchase. First of all, customers must communicate to us when there is a problem. We will do our best to help you. However, we are not responsible for irresponsible use of our products.
-All Mistress Glow products have a lifetime warranty against defects, breaking, and we will replace or repair any such items at our expense. This policy does not cover misuse, not following best practices for use and any type of behavior which in our judgement would be out of the scope of reasonable.
-If you have an issue with any other product, like Mistress Glow, contact us here:
Contact Ana's Playhouse
-All products from The Kink Shop/TKS will follow the TKS lifetime warranty and return policy located here:
TKS Return Policy
If you need help with a TKS item, feel free to contact them directly here: Contact The Kink Shop
Contact Ana's Playhouse for any issues.
-Do not use our products for any illegal or immoral purpose
-Only use our products with the consent of ALL parties involved
-Our products ARE NOT for use for anyone under the age of 18!
-We care about you as our customer, and want you to be happy and will provide great service
-We have an “act like an adult” policy; if you are abusive, threatening to staff, other customers, etc. you will be banned from our platforms
-If we learn that our products have been used for any illegal or non-consensual purpose, we will turn over all relevant information to law enforcement freely
